FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at hello@thenestbed.com


Q. What size NEST Bed would fit my pet?

A. We recommend the following sizes:
Small 50cm: for pets under 15lbs
Medium 60cm: for pets under 25lbs
Large 70cm: for pets under 35lbs

X-Large 80cm: for pets under  45lbs

Q. Where do you ship from?

A. We ship from our partnered warehouses in the US and Asia. 

Q. How long will it take for my items to arrive?

A. It will usually take 7-14 business days for all orders to arrive in the US. Shipping time to Canada, UK, and Australia is about 21 business days. Shipping times vary from product-to-product; based on demand and shipping location.

Q. How long will it take to receive a tracking number?

A. It will take about 2-4 business days.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Is shipping FREE?

A. Yes, shipping is Free Internationally on all items. 

Q. Where is your company located?

A. We have an office in the USA and supply warehouses in: USA and China

Q. Which currency will I be charged in?

A. We processes orders in USD, AUD, CAD and GBP based on the currency with which you added products to your cart. If you complete your checkout via PayPal, then you will checkout using USD currency converted at the latest exchange rate automatically.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to hello@thenestbed.com 

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.